Contact Us
Got a question about how we rank the best payout online casinos, spotted something that needs fixing, or want to talk advertising? This is the page for it. Below you'll find what we can help with, what we can't, and how to get a useful reply quickly.
What we can help with
- Questions about how a casino such as Raging Bull, Uptown Aces or Ignition earned its editorial rating on our site
- Corrections — if a bonus term, payout figure, or licensing detail has changed since our last review, tell us and we'll check it
- General questions about how online casinos work, RTP, withdrawal times, or payment methods covered on our pages
- Advertising and partnership enquiries from licensed operators
- Feedback on the site itself, including anything that's hard to find or unclear
What we can't help with
We are an independent research and comparison site — not a casino, not a payment processor, and not a regulator. That means a few things sit outside what we can do for you:
- Account issues: Login problems, frozen balances, delayed withdrawals or disputed bonuses need to go to the casino's own support team, since we don't hold your account details or funds.
- Refunds or chargebacks: Any payment dispute has to be raised directly with the casino or your bank, not with us.
- Legal advice: We can point you toward general information on responsible gambling and licensing, but we're not able to advise on your individual legal position.
- Guaranteed outcomes: We can't comment on why a specific spin, hand or withdrawal went the way it did — outcomes on licensed casino games are governed by certified random number generators, and no one, including us, can predict or explain an individual result.
Before you write in about a specific casino
If your message concerns one of the operators we review — Raging Bull, Uptown Aces, Ignition, Free Spins, Ducky Luck, Zumba Cards, Slots and Casino, Slots of Vegas, Card Crush or Bets.FM — a faster route is often the casino's own support desk, since they can see your account and act on it directly. We're glad to look into anything that affects the accuracy of our reviews, but we can't intervene in individual account matters on a player's behalf.
How we handle your enquiry
- Read the section above so your message reaches the right place first time.
- Include enough detail for us to check the facts — which page, which casino, and what you believe should be corrected.
- Our team, led by our editorial researcher {{ author.name|default('Camille Prescott') }}, reviews incoming messages and verifies any factual claim before updating a page.
- We aim to respond within a reasonable timeframe, though volume varies and some enquiries take longer to research properly.
A note on how we operate
Online Casinos may earn a commission when readers sign up with an operator through links on our site. That commercial relationship never decides our ratings or the order casinos appear in — it simply funds the research. If you'd like to understand our process in more depth, our About Us page covers how reviews are put together, and our Terms and Conditions set out the rules that govern use of this site.
If you or someone you know is struggling with gambling
This contact page isn't a crisis line, and we're not equipped to provide support in an emergency. If gambling has stopped being enjoyable, or is affecting your finances, relationships or wellbeing, please visit our Responsible Gambling page for information on self-exclusion programmes, deposit and time limits, and national support organisations. Every reputable licensed casino also offers its own responsible gambling tools, and support is available regardless of which operator you use.
Something not covered here?
If your question doesn't fit neatly into the categories above, send it anyway with as much context as you can — page URL, casino name, and what you were expecting to find. Vague messages take longer to resolve than specific ones, so a few extra details up front usually gets you a faster, more useful answer.